Moneypenny

Contact Details

Western Gateway, Wrexham, LL13 7ZB

0333 202 1005

Empowering law firms to grow through exceptional client conversations

Hundreds of firms, including 75 of the Top 200 and four of the five Magic Circle, rely on Moneypenny to be there for their callers when they can’t be. Through real people, AI, or a perfect blend of both, we answer calls and fulfil clients' needs - making you available 24/7, delivering outstanding service and allowing you and your team to focus on what you do best.

Here are just some of the tasks we take care of: 

  • Answer and route calls 
  • Qualify leads 
  • Schedule appointments 
  • Forward messages
  • Take payments
  • Handle FAQs
  • Update your CRM system
  • Represent you 24/7
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Special Offer

Talk to us today about your 2-week free trial of our award-winning Telephone Answering and Live Chat services, and experience the benefits for yourself.

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The Customer Experience Divide in Legal

Do you really know what clients expect from your firm?

As the leading customer conversations partner, Moneypenny recently surveyed 2,000 UK business decision-makers, including 200 legal leaders, and 5,000 UK consumers on all things client experience – from loyalty and response times to the growing role of AI.

The result? A clear disconnect between what law firms think their clients want versus what clients actually experience.

This research is a useful read for firms looking to improve accessibility, strengthen trust and protect more revenue at the front end of the client journey.

Download the full report

Telephone Answering

We give you your own Moneypenny Receptionists, from our specialist legal team, to answer calls exactly as if based in your firm. On hand 24/7, they’ll handle all calls or work in partnership with your in-house receptionists, becoming a seamless extension of your team. Briefed by you, they'll capture new enquiries, book appointments, take payments and more on your behalf - helping you deliver an exceptional client experience while focusing on growing your firm.

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AI Receptionist

Our AI Receptionist is the ideal solution for routine calls that don’t always require the human touch – like call screening and routing, lead qualification, appointment scheduling and FAQ handling. Built to manage high call volume 24/7 and flex effortlessly with demand, our AI Receptionist combines efficiency with exceptional value. For more complex, sensitive or urgent enquiries, calls can be seamlessly transferred to your people or ours, so you never have to compromise on service.

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Live Chat

Our managed solution combines leading chat technology with our amazing people and is completely flexible, so you can handle as many or as few chats as you can, and we’ll take care of the rest. It’s simple to set up and easy to manage, with our agents sending messages to the relevant people or team in your business (e.g. new enquiries to your sales inbox). Available 24/7, we’ll capture the people browsing your website around the clock and secure more leads for you.

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Lead Management

Our Lead Management Service helps law firms streamline the client intake process from the very first call. Every new enquiry is qualified against your criteria and routed to the right team, with appointments booked, follow-up documentation sent on email and all leads captured and dropped directly into your CRM or case management system. By ensuring only the right enquiries reach your team, we reduce admin, protect valuable fee-earner time and help you convert more prospects into clients.

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