With our Birmingham event just around the corner, we are pleased to announce that we will be joined by the Legal Ombudsman (LeO), who will be in our exhibitor area during the day.

LeO is the independent body that considers complaints from consumers about the service provided by regulated service providers in England and Wales. It has recently launched its Model Complaints Resolution Procedure, a good practice complaints procedure any provider of legal services in England and Wales may use as their own. This is the product of their experiences of complaint handling across the sector and beyond, and comes with the support of regulators, including the SRA.

Colleagues from LeO will be available throughout the day to discuss the Model Complaints Resolution Procedure, alongside any queries you may have about:

Good practice in services and in complaint handling;
What businesses can do today to reduce complaints;
How to deal with AI-generated complaints;
How to deal with LeO effectively;
Information on LeO’s website, including its Guidance on Remedies; and
Anything else that is on your mind.

LeO are also keen to hear from you about your experiences of the legal sector today, the challenges you’re facing and any further support or guidance they could provide. Events like this make a real difference to LeO’s understanding of the issues you are dealing with, so please do pop along and introduce yourself.

If you still haven’t booked your place, you can book online here. Alternatively, you can contact our team [email protected] or call the number: 01332 226601.