Here at Trinity College London we always aim to strike a balance between delivering excellent customer service and meeting thorough safety and security standards. In these challenging times we have been working hard to ensure that all government guidelines are met to ensure a safe working environment for our teams, and a safe and supportive setting for our candidates taking their test.
Candidates who visit a Trinity SELT centre can still expect the same high levels of customer service we are known for. They will receive a friendly greeting by a named Steward, who will accompany them around the centre. Our Stewards understand that some candidates may be feeling anxious – perhaps this is the first time they have used public transport or been on a busy street in several months – and will do everything they can do to put them at ease.
Front-facing staff members have all been issued with PPE and will be wearing a plastic face shield or a fabric face mask. For the safety and comfort of all our customers, we politely request that all candidates also wear a face covering in the centre, and we have a supply of disposable face masks available if required.
All excess furniture in the centre has been removed to allow for 2 metre social distancing, and we have posters and floor markers in place to help support and give guidance. Hand gel will be placed at convenient locations throughout the centre, which candidates will be invited to use.
Candidates will be required to switch off their electronic devices and place all their belongings into a locker, and these lockers are sanitised regularly.
Before sitting their test, one of our trained Registrars will check all the registration details and carry out a few security checks. The registration desk will be at a safe distance away from other candidates, and the Registrar will be sitting behind a clear plastic screen. Any used pens or clipboards are placed in a box to be disinfected, and desks are thoroughly cleaned in between each registration.
Candidates will take their one-to-one speaking and listening test with a Trinity examiner online via video conference. The Steward will set everything up, so the examiner’s face will be on a screen in front of the candidate when they enter the exam room. There is no change to the exam length or content, and each test is still personalised to the individual candidate. Once the exam has finished, the candidate will collect their belongings from their locker and the exam room will be sanitised ready for the next candidate.
We have received great feedback so far from our candidates, and several have made contact through social media to thank us for making them feel safe and welcomed. Trinity are proud to continue to support our candidates in these unprecedented times and carry on our standard of customer excellence.
Further information on what candidates can expect when they visit a Trinity SELT centre can be found online.
Written by Ailsa Longmuir
Trinity College London