“Our accountants are surprised by how profitable we are providing fixed fee services that are about the lowest rates anyone can get in the legal sector. But this is because of our systems and Osprey is part of that. We’re able to be really focused, sharp and efficient. Because we’re so efficient we can take on more work, and that makes us more profitable.”

“With the workload we have experienced recently, I don’t know where I’d start without the Osprey workflows. The efficiencies in Osprey were a lifesaver in helping us continue to serve clients.

“The workflows meant that with a click a button, all the letters were created and everyone who needed to be updated was, and that was really helpful and where we could really save time. Workflows, document production, and the different time saving features in Osprey make our tasks at least three times faster each day.

“With Osprey, everything is there in one place, so you can easily view files, previous emails, if a letter had been sent before and if there was money on account. You didn’t need the paper files which meant we cen easily work from home.

“Absolutely everything is saved into Osprey including all emails, post, attendance / file notes, risk assessments and anything that is dropped off by clients. We have one department that is now paperless and fully relies on the software. Osprey is everyone’s first point of call and we have massively reduced the amount that we print, so the system is massively integral to every department.

“Osprey is on the agenda for every monthly meeting so anyone can share feedback, suggestions, and ideas. We’re very conscious of developing the software and keeping it right for us. We’re always trying to keep up with technology, so we use the majority of Osprey to its full potential, although we know that there is always room for improvement.”

“The increasing level of compliance requirements is the biggest challenge: it seems to be getting stricter by the month. And Osprey is very important to me in my compliance role.

“Osprey is critical to our compliance processes. It helps us maintain a comprehensive online record of transactions, which is essential for our annual client account audits.”